Warranty & Returns

Our company, Treoo Group Pte Ltd, is an authorised retailer for all products listed. All of the products sold on TREOO.com are 100% original and genuine sourced from local distributors or direct from the manufacturer. TREOO.com does not provide any warranty for products sold on our website. All warranties will depend on the manufacturer or local distributor of the product.

TREOO.com is not responsible for products purchased elsewhere, and we reserve the right to deny any warranty enquiries for these purchases.

Your original audio product is covered by local warranty handled by the respective local distributors in Singapore from the date of purchase of a brand new, unused audio product by the original purchaser. Most warranties labelled 'Limited Warranty' are against manufacturer defects and are limited to physical defects in the materials, parts and workmanship used in the making of the product. Abnormal conditions, deliberate abuse and damage due to accidents, operator's error, or unauthorised service attempts are often excluded from any warranty claims, unless otherwise specified.

You will need to provide proof of purchase and the affected part when you are claiming for warranty. Any defective parts covered by the Limited Warranty will be repaired or replaced free of charge. If you are not able to produce the e-invoice/receipt when making a warranty claim from the respective local distributor, you may be obliged to pay for any repairs carried out. Proof of purchase must clearly state the date of purchase from TREOO.com and the name of the product. The replaced or repaired parts provided during the warranty period will be warranted for the remainder of the original warranty period.

 

Length of Warranty

Different products may include different parts and they may varying warranty lengths

  • Lifetime
  • Twenty-four (24) months
  • Twelve (12) months
  • Six (6) months
  • Zero (0) for audio accessories such as cables/earbuds, etc. (1-to-1 exchange if defective within 7 days)

The warranty length cannot be extended or renewed due to subsequent resale or replacement of the product. This Limited Warranty does not affect your legal rights under your applicable national laws relating to the sale of consumer electronic products. Defective parts replaced within the Limited Warranty Claim shall become the property of the respective local distributors.

 

What is not covered by the Limited Warranty?

  • Faults caused by wear and tear, accident, dropping, mechanical damage, damp, moisture, chemical products, abnormal impact damage or force majeure.
  • Modification or repair by you or third party without the respective local distributors' approval.

 

Returns

If you are not fully satisfied with your purchase, or if you have purchased a wrong item, you have up to 14 calendar days from the time you receive your item(s) to initiate a return by dropping us an email at info@treoo.com. You can initiate a return once your item(s) have been invoiced and delivered/shipped.

Note: We may not accept your request to return your purchased item. Request acceptance will be product-dependant, on a case-by-case basis.

A 50% open box fee will be assessed on any opened unit (per unit). A 35% restocking fee will be assessed on closed box returns (per unit). All accepted returns must be returned in the original packaging, including any accessories, manuals, and documentation.

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