Q: I wish to order a pair of custom in-ear monitors (CIEMs). What is the procedure?

For most customers, getting your first pair of CIEMs doesn't sound easy at all. In fact, it's actually a pretty simple process.

At TREOO.com, we assist you step by step right from the start with your CIEM purchase. Simply drop by our Showroom, and our staff will be present to assist you with your enquiries, clear your doubts, and guide you through the procedure. We also provide the ear impressions service right in our Showroom!

But for our overseas customers, or for those who would like a DIY experience, be sure to follow the steps below.


Step 1: Place an order

  1. Decide which CIEM brand and model you'd like
  2. Decide the colour combinations, artworks, socket type, etc.
  3. Add the item to cart and proceed to checkout and complete your order

Step 2: Ear Impressions

  1. Make an appointment with an audiologist to create your ear impressions
    (we do provide the ear impressions service too, and we know how best to do it)
  2. Ensure that the ear impression has no major flaws and is past the second bend of your ear canal. If you are uncertain, please feel free to send us multiple photos of your ear impressions before sending it to us.
  3. Send the ear impressions to us

    Company Name: Treoo Group Pte Ltd
    Shipping Address: 50 Playfair Road, #02-04, Noel Building
    Country: Singapore
    Postcode: 367995
    Contact No.: (+65) 6980-7708
    Alternative Contact No.: (+65) 8768-8418 (mobile)
    Contact Name: Sophie
    Item Description: 'Sample Ear Impressions'
    Value: 'No commercial value' & 'Value less than 50 USD'

    We highly recommend that you protect your ear impressions with a sturdy box for shipment.

Step 3: Wait

  1. We'd process your order. All you have to do right now is to wait. Drop us a support ticket if you'd like to check on the progress of your order.
    The average lead time for CIEM orders is between 6 to 8 weeks.

Step 4: Audio Enjoyment!

  1. As soon as the completed CIEMs reaches us, you'll be notified via email.
  2. Have fun with your purchase!
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