General Terms of Use

Review and comments

Visitors may post reviews, comments, photos, and other content; send e-cards and other communications; and submit suggestions, ideas, comments, questions, or other information, so long as the content is not illegal, obscene, threatening, defamatory, invasive of privacy, infringing of intellectual property rights, or otherwise injurious to third parties or objectionable and does not consist of or contain software viruses, political campaigning, commercial solicitation, chain letters, mass mailings, or any form of "spam." You may not use a false e-mail address, impersonate any person or entity, or otherwise mislead as to the origin of a card or other content. reserves the right (but not the obligation) to remove or edit such content, but does not regularly review posted content.

If you do post content or submit material, and unless we indicate otherwise, you grant a nonexclusive, royalty-free, perpetual, irrevocable, and fully sub-licensable right to use, reproduce, modify, adapt, publish, translate, create derivative works from, and display such content throughout the world in any media. You grant and sublicense the right to use the name that you submit in connection with such content, if they choose. You represent and warrant that you own or otherwise control all of the rights to the content that you post; that the content is accurate; that use of the content you supply does not violate this policy and will not cause injury to any person or entity. has the right but not the obligation to monitor and edit or remove any activity or content. takes no responsibility and assumes no liability for any content posted by you or any third party.


Copyright and Patents

All content included on this site, such as text, graphics, logos, button icons, images, and audio clips, digital downloads, data compilations, and software, is the property of or its content suppliers and protected by international copyright laws. The use of any trademark or service mark without our express written consent is strictly prohibited.


Order acceptance

Please note that there may be certain orders that we are unable to accept and must cancel. reserves the right, at sole discretion, to cancel any order for any reason. Some situations that may result in your order being cancelled include limitations on quantities available for purchase, inaccuracies or errors in product or pricing information, or problems identified by our credit and fraud avoidance department. We may also require additional verifications or information before accepting any order. We will contact you if all or any portion of your order is cancelled or if additional information is required to accept your order.

An order, once accepted, is legally binding that you have accepted all terms and conditions at will prior to order made. Orders are to be fulfilled, unless otherwise confirmed by the management of Treoo Group Pte. Ltd. via email that your order is eligible for termination on a case-by-case basis due to error on our part or other legitimate reasons stated by Treoo Group Pte. Ltd. No orders or pre-orders are allowed to be cancelled, or payment refunded if payment is already made, once they are placed and confirmed. All pre-order/backorder schedules are non-guaranteed. If a one-time refund is allowed on a case by case basis, regardless via store credits or cash, the payment transaction fee charged in the original transaction, is non-refundable.


Order Cancellation

Once order is placed and confirmed by our system, there shall not be any cancellation of orders which are of 'processing' status. An order will hold a 'processing' status when item is already paid for or when the item is being delivered. We will allow cancellation of orders if, and only if, is not able to fulfill the order due to limitations, in which, there will be an official email sent to inform you. Customers who wish to violate and proceed to terminate or cancel their order(s) are liable for the following:

  1. Pay transaction penalty fee of SGD$30 or 10% of order value, whichever is higher.
  2. Deduction of 500 Audio$ or 50% of balance Rewards Points (Audio$), whichever higher.
  3. Blacklisted account with limited privileges

Electronic signatures and acceptance of contracts formed electronically are governed by the Electronic Transactions Act (ETA) (Cap 88) (rev. 2010) and to sections 417 or 420 of the Penal Code (Cap 224) under Singapore Law.



Should a full refund take place in lieu of an order cancellation (or a partial refund), the fund amount will be reversed via the original payment method. In the event that a payment reversal via original payment method is not realistically possible, we may allow alternative methods subject to a 10% administrative and/or payment fee, subject to GST at the prevailing rate.

Please allow our finance department up to 14 working days to process any refund. 

Fees shall apply if the refund is to be made via another method, unless otherwise informed. Fees marked as 'Payment Transaction Fee', 'Payment Surcharge' or 'Payment Adjustments' on the original Invoice or Order Confirmation, cannot be refunded.

Depending on the payment method used, fund reversal as a result as a refund, may incur additional fees charged by our vendors. Such fees may be in the form of fee deductions or part amount withheld when the funds are credited back to you, as the respective vendors may impose, subject to the terms set out by them. We shall not be held liable for such fees incurred and compensation request of such fees shall be declined.

Should the refund be made back to your paying credit/debit card, please check your card statement at the end of your bill cycle to verify this refund. Alternatively, you may call up your bank to verify any refunds, after being notified in writing through email of a successful refund transaction.

There may be some fee deductions from the total amount paid, due to reasons stated under 'Order Cancellation', or on a case by case basis. 


Rewards System

The term 'Audio$' is used as a reward unit in our reward system. Our reward system lets you earn points for discounts on future purchases on our online store. It is available to all registered users, VIP members and non-VIP members inclusive. Points are not awarded for prior purchases; during large on-going promotional events; or other excluded charges, along with certain items that are excluded in particular promotions. Other exclusions may apply.

We reserve the right to deny or put any Audio$ rewards on hold if we suspect any non-permitted usage or earning of Audio$ through illegal means; abuse of our rewards system. Audio$ that are withheld by us, will only be released upon full investigation and verification that you are the deserving owner of the withheld Audio$ value.


Applicable Law

By visiting, you agree that the laws of Singapore, without regard to principles of conflict of laws, will govern these Terms of Use and any dispute of any sort that might arise between you and



Any dispute relating in any way to your visit to or to products or services sold or distributed by or through shall be submitted to 'eAlternative Dispute Resolution of the Singapore Subordinate Courts' for arbitration which shall be conducted in accordance with the Commission's arbitration rules in effect at the time of applying for arbitration. The number of arbitrators shall be one; The place of arbitration shall be Singapore; The language to be used in the arbitral proceedings shall be in English Language. The arbitral award is final and binding upon both you and


Site Errors

Prices and availability of products and services are subject to change without notice. Availability of goods are mostly affected due to any shipment delays and has no control over this for goods obtained from local distributors or other external entities. Shipment delays can be frequent for goods which are high in demand or limited in production. will reflect accurate stock availability to the best of our ability, but does not guarantee its accuracy. It is our duty, however, to inform affected customers whose orders have already been placed whether paid or not, should there be an expected delayed shipment.

Errors will be corrected where discovered within the shortest possible time. reserves the right to revoke any stated offer and to correct any errors, inaccuracies or omissions including after an order has been submitted and whether or not the order has been confirmed and your payment received; credit card charged. If your credit card has already been charged for the purchase and your order is cancelled, will refund the amount of the charge in full. Individual bank policies will dictate when this amount is credited to your account.


Website Disclaimer provide our website and its contents on an "AS IS" basis and make no warranty or representation regarding any product on our site, either express or implied, including the warranties of merchantability, fitness for a particular purpose, and non-infringement, which are hereby expressly disclaimed, unless otherwise stated herein.

Despite our most vigilant efforts to ensure that all the information on our website is 100% accurate, complete, and current, there may be instances when information about a product contains inaccurate or incomplete data, including data about the product's actual price or shipping availability. We make absolutely no warranty or guarantee that the information on our website is totally error-free, complete, or currently up-to-date. We reserve the right to correct errors and/or update the content on our website at any time without any notice.

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